BYON
Number Management
View, monitor, and manage your BYON numbers.
After onboarding numbers via Embedded Signup, you can manage them from your App's detail page in the dashboard.
Viewing numbers
Each BYON number shows:
| Field | Description |
|---|---|
| Phone number | The connected WhatsApp Business number |
| Display name | The WhatsApp Business display name |
| Health | Current status: healthy, degraded, or down |
| Connected since | When the number was onboarded |
| Conversations | Active conversation count |
Health status
Pipes.bot continuously monitors the Meta API tokens for each BYON number:
| Status | Meaning | Action needed |
|---|---|---|
| Healthy | Token is valid, messages flow normally | None |
| Degraded | Token issues detected, some operations may fail | Check Meta Business Manager permissions |
| Down | Token is invalid, no messages can be sent or received | Disconnect and re-run Embedded Signup |
The App's overall health is derived from its numbers — if any number is degraded, the App shows as degraded. If all numbers are down, the App shows as down.
Disconnecting a number
To remove a BYON number from your App:
- Navigate to the number in your App's detail page
- Click Disconnect
- Confirm the action
Disconnecting a number:
- Removes the number from your App
- Cleans up associated conversations
- Revokes the webhook subscription with Meta
- The number can be re-onboarded later if needed
Billing
Each active BYON number costs $5/month, billed as part of your Pro or Pro+ subscription. Disconnecting a number stops billing for it at the end of the current billing cycle.